IT Technical Writer (Part Time, Telework)

Description

WHO WE ARE...
Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide and many of our positions are suitable for teleworking. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.

This position is based at 1411 Brazos St, Austin, Texas, but is eligible for telecommuting from anywhere in the State of Texas.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
Seeking an IT professional with technical writing skills who would like to put their experience and interest to work producing high-quality documentation that contributes to the overall success of the IT Division. The ideal candidate will have experience with composing, reviewing, illustrating, and editing technical documents, materials, and reports. Must have the ability to communicate in a professional, customer-focused manner.

WHAT YOU WILL DO:
The IT Technical Writer is selected by and accountable to the Performance Analytics Manager with the approval of the IT Scheduled Releases Director, Deputy Chief Information Officer of Applications Solutions and Chief Information Officer. Performs highly advanced (senior-level) technical writing work. Work involves coordinating the composition, organization, and editing of compiled information. May oversee the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Maintains a reliable, predictable work schedule. May be called upon to work outside of normal business hours to sustain operations or complete urgent assignments.

YOU WILL BE TRUSTED TO:
? Develop and maintain the IT Handbook including composing standard operating policies and procedures (SOPs) and other technical documents.
? Responsible for all phases of document generation including research, writing, customer verification, incorporating updates and delivery.
? Coordinate meetings and collaborate with internal subject matter experts to collect and interpret input.
? Receive requests, plans and organizes work, and reports progress to management.
? May serve as backup to the manager and other team members.
? Actively participates in maintaining and providing input to the departmental dashboard.
? Ensure compliance with all Federal, State, and agency laws, rules, policies, and procedures including IT Handbook and SOPs that govern TWC IT.
? Contribute to teamwork and communicate effectively.
? Promote an image of IT excellence.
? Perform other duties as assigned.

YOU ARE A GREAT FIT WITH:
? Three to five years of experience developing high-level technical documentation for software applications, including user manuals, API documentation, and release notes.
? Proficiency in using Microsoft Word, Excel, PowerPoint, Visio, and Adobe Acrobat Pro to create and format complex technical documents, including tables, lists, charts, and diagrams.
? Proven ability to write and edit technical and business documents, ensuring clarity, accuracy, and consistency, as demonstrated by a track record of reducing support tickets and improving customer satisfaction.
? Experience conducting thorough research, works independently, and delivers high-quality documentation with meticulous attention to detail.
? Proven ability to translate complex IT concepts into easily understandable text and graphics for diverse audiences, including developers, system administrators, and end-users.
? Experience crafting user-friendly operating procedures and documentation tailored to specific needs, ensuring clarity and ease of use.
? Ability to manage multiple deadlines and prioritize tasks effectively under pressure, consistently meeting project goals.
? Proven ability to communicate effectively both written and verbally, fostering strong customer relationships and collaborative environments.
? Demonstrated ability to be self-motivated, proactive, and highly results-oriented, working independently to achieve ambitious goals.
? Extensive experience writing technical documentation for applications development, infrastructure services, technology procurements, and project management.

YOU QUALIFY WITH:
? Two years of full-time experience in technical writing, journalism, or communications work.
? Relevant academic credits may be applied toward experience qualifications for this position.

YOU GAIN:
? A Family Friendly Certified Workplace
? Telecommuting from anywhere in the State of Texas.
? Competitive salary: $3,150.00 / month (part time, 20 hours per week)
? Defined Retirement Benefit Plan
? Optional 401(k) and 457 accounts
? Medical Insurance
? Paid time off, including time for vacation, sick and family care leave
? Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationandCommunication.pdf

HOW TO APPLY:

To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

Primary Location: United States-Texas-Austin

Work Locations: Austin:1411 Brazos 1411 Brazos St Austin 78701

Job: Technical Writers

Organization: TWC Business Unit

Schedule: Part-time

Employee Status: Regular

Job Type: Standard

Job Level: Non-Management

Travel: No

Job Posting: Nov 12, 2024, 8:39:51 AM

Work From Home: Yes

Apply Job!