Learning Designer I

United States, Georgia, Atlanta

Airport Customer Service...

08-Aug-2024

Ref #: 25745

How you'll help us Keep Climbing (overview & key responsibilities)

Under broad direction, you?ll apply adult learning principles and instructional design methodologies when working on activities and projects. Separately, you?ll stay informed on current trends in the company and industry-related areas to advocate relevant and innovative learning interventions. You?ll be a key team member by mentoring Designer 1 and championing a learning culture.

Summary Of Responsibilities (not Comprehensive Of All Tasks)
? Maintains knowledge of job tasks and processes of multiple areas of specialization as related to assigned work group (Below-Wing or Cargo)
? Conducts learning needs analysis and applies/develops appropriate learning solutions
? Participates in safety risk analysis and/or mitigation efforts to identify learning/performance objectives or influence performance behaviors
? Participates in and/or leads project/program management efforts to support continuous improvement efforts for ACS/CGO, cross-divisional, or corporate learning products
? Develops/maintains learning solutions focusing on knowledge, skills, and/or abilities to influence agent job/task performance and KPIs
? Facilitates sessions with Field Instructors and/or subject matter experts to ensure the accuracy of course content
? Designs, develops and/or applies blended media content delivery solutions through multiple platforms
? Evaluates feedback from implemented programs
? Maintains program-related products by applying updated content in alignment with policies and procedures (methods and standards)
? Practices safety-conscious behaviors in all operational processes and procedures
? Some travel required

Benefits and Perks to Help You Keep Climbing

Benefits

Our culture is rooted in a shared dedication to living our values ? Care, Integrity, Resilience, Servant Leadership, and Teamwork ? every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
? Competitive salary, industry-leading pro?t sharing program, and performance incentives
? 401(k) with generous company contributions up to 9%
? Paid time off including vacation, holidays, paid personal time, maternity and parental leave
? Comprehensive health bene?ts including medical, dental, vision, short/long term disability and life bene?ts
? Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
? Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
? Domestic and International space-available flight privileges for employees and eligible family members
? Career development programs to achieve your long-term career goals
? World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
? Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
? Recognition rewards and awards through the platform Unstoppable Together
? Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What You Need To Succeed (minimum Qualifications)
? 1-2 years of related work experience within learning solution development
? Must be a team player and able to work with other designers and subject matter experts
? Must possess excellent verbal and written communication skills
? Must be able to work independently and meet schedule requirements in a fast-paced, project-driven organization
? Must be able to handle multiple tasks simultaneously with minimal supervision
? Must be proficient in Microsoft and Adobe applications for product development
? Must be performing satisfactorily in current position
? Consistently prioritizes safety and security of self, others, and personal data
? Embraces diverse people, thinking, and styles
? Possesses a high school diploma, GED, or high school equivalency
? Must be at least 18 years of age and have authorization to work in the United States

What Will Give You a Competitive Edge (preferred Qualifications)
? Bachelor?s degree in Instructional Systems Design (ISD), Adult Education, or 5 or more years of relevant work experience
? Experience in learning solution development using ISD methodology
? Learning project/program management experience
? Knowledge of adult learning theories
? Working knowledge of Below-Wing and/or Cargo processes and policies
? Facilitation experience

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