Live Chat Support Specialist (Work from Home)

Location: Remote (USA Only)

Job Type: Full-time/Part-time
About Us

As a world leader in cloud solutions, Oracle uses tomorrow?s technology to tackle today?s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone?s voice is heard, we?re inspired to go beyond what?s been done before. It?s why we?re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We?ve partnered with industry-leaders in almost every sector?and continue to thrive after 40+ years of change by operating with integrity.

We are looking for a motivated and customer-oriented Live Chat Support Specialist to join our team. The ideal candidate will be responsible for providing real-time support and assistance to our customers via live chat, ensuring their questions and concerns are addressed promptly and effectively.

Duties:
• Respond promptly and professionally to customer inquiries via live chat.
• Provide accurate... information regarding products, services, and policies.
• Address customer concerns and resolve issues efficiently and effectively.
• Diagnose and troubleshoot customer issues using provided tools and resources.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions.
• Document frequently asked questions and common issues to help improve the knowledge base.
• Strive to exceed customer expectations and maintain a positive customer experience.
• Collect and relay customer feedback to help improve products and services.
• Collaborate with other team members to ensure consistent and high-quality customer support.

Qualifications:
• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Proven experience in a customer support role, preferably in a chat or online support environment.
• Excellent written communication skills with a focus on grammar and clarity.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Ability to multitask and manage multiple chats simultaneously.
• Familiarity with customer support software and CRM systems.
• A friendly and empathetic demeanor with a passion for helping others.
• Ability to work flexible hours, including evenings, weekends, and holidays if required.

Perks:
• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for career growth and advancement.
• Employee discount on company products/services.
• Friendly and supportive work environment.

How to Apply:

Kindly use the following link attached to schedule an interview with the hiring manager: https://teams.live.com/l/invite/FDAYKvqJ5-CeKYxkwQ When setting up the meeting, use confirmation code LSC-471CA

Disclaimer:

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans? status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law