Medicare Customer Service Rep II , Fully Remote

Employer Industry: Health Insurance

Why Consider This Job Opportunity...
? Starting pay of $19.60 per hour
? Performance bonus and/or merit increase opportunities
? 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
? Competitive paid time off and health, dental insurance with Teladoc starting on DAY 1
? Work from home: This is a 100% remote opportunity within approved remote worker states
? Being part of a successful team recognized as the Best Small Contact Center by the International Customer Management Institute (ICMI)

What To Expect (Job Responsibilities)
? Respond to a wide range of provider inquiries received via telephone
? Educate providers on coverage, claim submission, and self-service offerings available via the Integrated Voice Response (IVR) and Portal
? Identify customer issues, research, and initiate appropriate action
? Communicate confidently and clearly when discussing concerns with customers
? Navigate through multiple computer applications effectively

What Is Required (Qualifications)
? High School diploma or equivalent
? 1 or more years of customer service experience working with health insurance and/or Medicare/DME claims
? 1 or more years of customer service experience with direct contact with customers via telephone
? Ability to learn and apply Medicare guidelines and computer-based self-service tools
? Knowledge of or ability to learn and apply insurance and medical terminology

How To Stand Out (Preferred Qualifications)
? 1 or more years of previous customer service experience at the employer
? Experience working as a contracted Medicare CSR II at the employer
? 1 or more years of recent Medicare or health care insurance experience
? 2 or more years of call center experience
? Coursework in coding and/or medical terminology or understanding of general medical terminology

#HealthInsurance #RemoteWork #CustomerService #CareerOpportunity #CompetitivePay

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