MS Sr Systems Support Engineer - Req no- 1381 ( Data Protect back up technology, veema back up)

Responsibilities:

Establish, manage and maintain the Altera Global Managed Services Storage and Data Protection (Backup) infrastructure that meets agreed functional requirements and customer expectations

Backup: -
? 3-5 years of Data Protect (Backup) technology experience.
? Excellent knowledge on Veeam backup & Replication, IBM Spectrum Protect (TSM),
? Experience in Backup management inclusive of administration, implementation, upgrades, troubleshooting on various backup application tools.
? Primary skill as IBM Spectrum Protect (TSM), Secondary skill Veeam backup & replication.
? Manage different Backup configurations, Agent and Snapshot based & SQL DB backup clients.
? Manage different restore operations: Complex and Cross restore
? Installation and configuration of various backup clients such as File System, DB, VM, System state backup in various backup application tools.
? Excellent Knowledge on storage pools Data domain, ExaGrid, DD boost integrated device, Tape library, disk... library and repositories.
? Decommissioning clients which include perform full backup and deregister server from backup tool.
? Basis troubleshooting skills on desktops and serves.
? Ability to communicate clearly with a wide range of people such as peers, managers, customers, and vendors via phone or email.
? Understanding of ITIL process.
? Prepare daily backup report and health status of all backup clients.
? Monitor infrastructure remotely.
? Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.
? Investigate first line support calls.
? 24*7 support and ready to work in rotational shifts.
? Need to work on Incident, Service request and change.
? On-Call after office hours support for priority cases

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