Online Community Support Specialist - Part Time

Amazon is seeking a passionate and driven Online Community Support Specialist to join our dynamic team. In this part-time role, you?ll be the front line of communication with our vibrant online communities, providing exceptional customer support and fostering engagement.

Key Responsibilities:

Community Engagement: Actively interact with customers across various platforms to answer questions, resolve issues, and provide guidance on Amazon products and services.
Support: Address customer inquiries promptly, ensuring a positive experience with empathetic and professional communication.
Content Moderation: Monitor and manage online discussions to maintain a safe, respectful, and engaging environment.
Feedback Loop: Collect and relay valuable feedback from the community to internal teams to drive improvements in services and products.
Problem Solving: Troubleshoot common issues and escalate complex cases to the appropriate teams when necessary.

Qualifications:

Proven experience in online community management, customer support, or a related role.
Excellent written and verbal communication skills.
Strong problem-solving skills and a customer-first mindset.
Familiarity with Amazon services, tools, and culture is a plus.
Ability to work independently and manage time effectively in a remote environment.

Work Schedule:

Part-time hours with flexibility to cover evenings, weekends, or peak times, as needed.

Why Join Amazon?

Be part of a global brand that values innovation and customer obsession.
Gain hands-on experience in community support while contributing to the customer experience.
Opportunity for growth and development within a supportive team environment.

If you?re passionate about connecting with people and making a difference in the online community space, apply now to join Amazon as a Part-Time Online Community Support Specialist.