Online Live Chat Assistant

? *Job Title:** Online Live Chat Assistant
? *Company:** Alcoa
? *Location:** Philadelphia, Pennsylvania, US...
? *Job Type:** Part-time
? *Seniority:** Entry Level
? *Years of Experience:** 0
? *Job Description:**

Alcoa, a leading innovator in the aluminum industry, is seeking a motivated and passionate Online Live Chat Assistant to join our team in Philadelphia. This entry-level position is perfect for individuals looking to start their career in customer service and communication in a dynamic, fast-paced environment. As an Online Live Chat Assistant, you will play a critical role in enhancing customer satisfaction and providing immediate assistance to our clients through live chat support. ? *Key Responsibilities:**

• **Customer Interaction:** Engage with clients via live chat to address inquiries, provide product information, and resolve issues in a timely manner with a focus on delivering excellent customer service.

• **Problem Solving:** Utilize critical thinking skills to identify customer needs, troubleshoot issues, and provide effective solutions or escalate concerns to the relevant department when necessary.

• **Information Management:** Maintain accurate records of customer interactions, transactions, comments, and complaints, ensuring all information is entered into our customer relationship management (CRM) system promptly and accurately.

• **Support and Collaboration:** Collaborate with team members and management to continuously improve the live chat experience and share feedback on common customer queries or challenges.

• **Follow-up Communication:** Conduct follow-ups with customers to ensure their queries are satisfactorily resolved and gather feedback on their experience.

• **Adaptability:** Quickly adapt to changes in products, policies, or customer service procedures, ensuring up-to-date and accurate information is provided to clients.

• **Assist with Training:** Support new hires by participating in training sessions to share insights and best practices learned during interactions with customers.
? *Requirements:**

• **Education:** High school diploma or equivalent; coursework in communications, business, or related fields is a plus.

• **Experience:** No prior experience is required; however, any exposure to customer service, retail, or live chat environments will be beneficial.

• **Personality Traits:**
• **Reliable:** Must demonstrate strong reliability with a consistent work ethic and dependability in fulfilling obligations.
• **Passionate:** Demonstrate enthusiasm for customer service and a genuine desire to help clients.

• **Soft Skills:**
• **Critical Thinking:** Ability to analyze issues, interpret information, and devise effective solutions while staying calm under pressure.
• **Adaptability:** Successfully navigate a fast-paced work environment, adjusting to shifts in customer needs and company protocols.
? *Benefits:**

• Competitive retirement plan
• Profit sharing opportunities
• Travel opportunities for personal development and team bonding
? *Working Environment:**

Join us in a high-energy workplace focused on delivering impactful results. Our culture values collaboration, accountability, and a commitment to continuous improvement, providing a platform for you to grow and succeed in your career.
? *Deadline to Apply:** October 27, 2024

Alcoa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you are ready to take on this exciting part-time role and become a part of our dynamic customer service team at Alcoa, we encourage you to apply today!

How to apply:

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