Online Live Chat Specialist

Job Description:

Aetna is seeking a motivated and confident Online Live Chat Specialist to join our team in Chicago, Illinois. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role...

Responsibilities:
• Engage with customers through online live chat to provide support, answer questions, and resolve issues in a timely and professional manner
• Utilize strategic planning to identify opportunities for improving the online chat experience and increasing customer satisfaction
• Collaborate with cross-functional teams to develop creative solutions to customer inquiries and concerns
• Monitor chat conversations to ensure compliance with company policies and procedures
• Maintain accurate records of customer interactions and follow up as needed
• Stay up-to-date on product knowledge and industry trends to provide accurate information to customers
• Assist with other customer service tasks as needed

Requirements:
• 4+ years of experience in a customer service or online chat role
• Strong communication skills and the ability to multitask in a fast-paced environment
• Strategic planning skills to identify and implement improvements in the online chat experience
• Creativity to develop innovative solutions to customer inquiries and issues
• Motivated and confident attitude with a passion for providing excellent customer service
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and online chat platforms

Benefits:
• Travel opportunities
• Visa sponsorship
• Dental insurance

Working Environment:
At Aetna, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing exceptional customer service and finding creative ways to meet the needs of our customers.

Deadline to Apply:
September 16, 2024

Equal Opportunity Statement:
Aetna is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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