Remote Account Support Specialist

? *Job Title:** Remote Account Support Specialist
? *Company:** Time Warner Cable
? *Location:** San Diego, California, US (Remote...
? *Job Type:** Part-Time
? *Seniority:** Entry Level
? *Years of Experience:** 0
? *Deadline to Apply:** October 5, 2024

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? *Company Overview:**At Time Warner Cable, we pride ourselves on delivering exceptional service and innovative solutions to our customers. Our team is dedicated to building strong connections and creating a supportive environment where we treat each other like an extended family. Join us as we continue to enhance our services and support our community.? *Position Overview:**As a Remote Account Support Specialist, you will be the first point of contact for our customers, providing them with high-quality support and assistance regarding their accounts. This entry-level position is ideal for individuals who are eager to kick-start their careers while making a meaningful impact on users? experiences. You will work closely with both customers and colleagues in a friendly, collaborative, and adaptive environment.? *Key Responsibilities:**
• **Customer Support:** Respond promptly to customer inquiries via phone, email, and chat, ensuring a positive and efficient resolution to their issues or requests.
• **Account Management:** Assist customers with account-related queries, such as billing, service upgrades, and technical support.
• **Problem-Solving:** Identify customer needs and develop solutions, navigating complex issues with patience and professionalism.
• **Documentation:** Keep accurate records of customer interactions, feedback, and issues in our database to ensure seamless follow-ups and maintain service quality.
• **Collaboration:** Work closely with team members and other departments to track issues and provide comprehensive support.
• **Feedback Loop:** Gather customer insights and present them to management to inform process improvements and service enhancements.
• **Continuous Learning:** Participate in ongoing training sessions and professional development opportunities to enhance your skills and product knowledge.
• **Adaptability:** Be open to changing priorities and learn new software/tools as required for effective support delivery.
? *Requirements:**? Personality Traits:*
• **Reliable:** Demonstrate dependability in all tasks and responsibilities.
• **Energetic:** Bring a positive attitude and enthusiasm to the team and customer interactions.
? Soft Skills:*
• **Adaptability:** Ability to adjust to changing work conditions, customer needs, and team dynamics.
• **Presentation:** Engage customers confidently and effectively, ensuring clear communication and understanding.
? Technical Skills & Qualifications:*
• Excellent verbal and written communication skills.
• Basic computer proficiency with the ability to learn new software rapidly.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment while meeting deadlines.
? *Benefits:**
• Dental Insurance
• Paid Overtime
• Training & Professional Development Opportunities
? *Working Environment:**At Time Warner Cable, we foster a sense of community within our team. You will have the opportunity to build strong connections with colleagues and work in an environment that prioritizes treating everyone like family. We value collaboration, support, and flexibility in our remote work setting.? *Equal Opportunity Statement:**Time Warner Cable is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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If you are a proactive individual looking to embark on a rewarding career in customer support, we encourage you to apply for the Remote Account Support Specialist position. Join us at Time Warner Cable and help us make a difference in our customers? experiences!

How to apply:

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