Remote Customer Service

Remote, USA Full-time Posted 29-08-2024 00:00

We are looking for a Remote Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities...

To be successful in this role, you should be an excellent communicator who's able to earn our clients trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support

Apply Job!

Apply for the Job

Remote Customer Service

Similar Remote Jobs

Remote Customer Service

Interior design associate

Customer Service Rep

YouTube Strategy Manager

In-Store Design Consultant

Warehouse Team Member

Surveillance Operations Specialist

Data Entry Clerk

Inside Sales Representative

Remote Call Center

Client Management Executive

Senior Product Manager ? Claris

Remote Project Participant

Amazon Customer Success Representative (Remote) ? Apply Today

Remote Inside Sales Representative

Custom Trade Specialist

Director, HR Business Partner

Remote Recruiter $17-$19 /hr. (MUST BE LOCATED IN MISSOURI)

Recruiter & HR Manager for Amazon Delivery Service Provider company

Recruitment Manager (part-time)