Remote Customer Service Manager

? Elevate Your Career as a Full or Part-Time Remote Administrative Assistant / Customer Service Manager** Are you ready to grow your career in a role that allows you to develop valuable skills and make a real impact? We?re offering an incredible opportunity for both full-time and part-time positions as a Remote Administrative Assistant / Customer Service Manager. If you have a strong foundation... in leadership, a talent for persuasion, and the determination to succeed, we want to meet you! Schedule a meeting today to explore this exciting opportunity. As an integral part of our team, you will:
? Participate in monthly virtual meetings, where your insights and contributions will help shape our company?s mission and culture.
? Guide customers in achieving their travel goals by working closely with them to create personalized itineraries.
? Thrive in a role that values rational, humble, and intuitive professionals with virtual experience and a deep understanding of client needs. **Your Responsibilities Will Include:**
? Living out our Core Values and Mission Statement, and embodying our company culture.
? Surprising and delighting clients with innovative solutions and personalized service, ensuring no one falls through the cracks.
? Responding to client inquiries and requests promptly.
? Managing payments and sending payment reminders.
? Handling flight changes, seat assignments, and concierge details such as spa, tour, and dinner reservations.
? Corresponding with clients about their preferences, arranging surprises, welcome notes, and notifying hotels of preferences before departure.
? Preparing client documents and travel tips, advising on what should be printed, and ensuring everything is ready 3 weeks before departure.
? Assisting with internal coordination and distributing necessary information.
? Setting schedules and managing time effectively.
? Managing client profiles and bookings.
? Serving as backup travel support or the main point of contact during emergencies, even outside of normal office hours.
? Continuously growing in your ability to implement tools that enhance our remote workplace culture. **What We?re Looking For:**
? A driven self-starter who is proactive, positive, and trustworthy.
? A flexible, creative thinker with strong organizational skills and a results-oriented mindset.
? Excellent verbal and written communication skills.
? Someone who can work independently with a high degree of autonomy in a remote environment.

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