Remote Customer Service Representative AT Chewy ? WFH

Chewy is a renowned online retailer offering a wide range of pet products, from food and treats to toys and accessories. With a commitment to providing exceptional customer service, Chewy has established itself as a leader in the industry, prioritizing the happiness and well-being of pets and their owners. Job Title: Remote Customer Service Representative... Job Summary: As a Remote Customer... Service Representative at Chewy, you will be an integral part of our customer-centric team, providing unparalleled support to our valued customers. Working from the comfort of your own home, you will assist pet owners with inquiries, orders, and concerns, ensuring their experience with Chewy exceeds expectations. Key Responsibilities: Respond promptly to customer inquiries via phone, email, and live chat Assist customers with placing orders, tracking shipments, and resolving issues Provide product recommendations and information to meet customer needs Maintain a high level of professionalism and empathy in all customer interactions Collaborate with internal teams to address customer feedback and improve processes Meet and exceed performance metrics for customer satisfaction, response time, and resolution Required Skills and Qualifications: Excellent communication skills, both verbal and written Strong problem-solving abilities and attention to detail Ability to multitask and thrive in a fast-paced environment Empathetic and patient demeanor, with a passion for helping others Proficiency in navigating computer systems and software applications

Experience:

Previous customer service experience preferred, but not required

Experience working remotely or in a virtual environment is a plus

Working Hours:

Flexible scheduling options available, including full-time and part-time opportunities

Shifts may include evenings, weekends, and holidays to accommodate customer needs

Knowledge, Skills, and Abilities:

Familiarity with pet products and industry trends is advantageous

Ability to adapt to changing policies, procedures, and technology

Commitment to providing exceptional service and building customer loyalty

Fluency in English required; additional languages a plus

Benefits:

Competitive hourly wage with opportunities for performance-based bonuses

Comprehensive benefits package, including medical, dental, and vision coverage

401(k) retirement savings plan with company match

Generous paid time off and holiday pay

Employee discounts on Chewy products and services

Why Join Chewy: At Chewy, we're more than just a pet retailer ? we're a passionate community dedicated to enriching the lives of pets and their families. As a Remote Customer Service Representative, you'll have the opportunity to make a meaningful impact every day, connecting with pet owners and providing solutions that enhance their bond with their furry companions. Join our team and be part of a company that values teamwork, innovation, and making a difference.

How to Apply: Visit Chewy Careers to explore current opportunities and submit your application online. Join us in our mission to become the most trusted and convenient destination for pet parents everywhere

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