Remote Customer Service Representative (Needs to be local to NE OH)

Remote Customer Service Representative (Must be local to NE OH)
Pay: $19/hourly
Length: 3+ months...
Location: Remote with 1-2 weeks of onsite training
Schedule: Second shift, M-F, 12-8pm

Staffing Solutions Enterprises is looking for a remote call center representative to assist a local, not-for-profit organization! In this role, you will answer inbound calls regarding public services, social services, and health agencies in near Cleveland.

Why Work Here?
? Opportunity to work for a non-profit organization.
? Chance to help others in need.
? Great team environment!
? Ability to work from home.

Essential Job Functions/Key Accountabilities:

? Uses exceptional customer service techniques for handling inbound calls, emails, live, chat etc. to assess needs, and provide information about local resources available.
? Responds in a professional, nonjudgmental manner when interacting with all populations.
? Implements customer service techniques for handling calls and de-escalating situations.
? Implements established processes for understanding individual needs, build an action plan, and follow up with caller once the action plan is put in place.
? Maintains knowledge of non-profit resources, and participates in team meetings, and completes reading, training, and other assignments.
? Wired internet connection.

Requirements: ? Must be detail oriented. ? Good listening skills ? Must be able to multitask. ? Must be calm and not escalate the caller. ? Must be patient. ? Ability to adapt to callers from various backgrounds.

If you are looking for an opportunity to make a difference in someone?s life, please apply!

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Apply Job!