Remote Customer Support Officer

? *Job Title: Remote Customer Support Officer**
? *Company:** Ameren
? *Location:** Jacksonville, Florida, US...
? *Job Type:** Part-time
? *Seniority:** Entry Level
? *Experience Required:** 0 years

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? *Job Description:**

Ameren is seeking a passionate and driven Remote Customer Support Officer to join our team. As an integral part of our customer service operations, you will be responsible for delivering exceptional support to our customers while representing our company?s values and commitment to service excellence. This role is an excellent opportunity for individuals looking to start their career in customer support and gain valuable experience in a dynamic and supportive work environment.

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? *Key Responsibilities:**

• **Customer Interaction:** Serve as the primary point of contact for customers via phone, email, and chat. Address inquiries, resolve issues, and provide information regarding Ameren products and services.

• **Information Management:** Accurately document customer interactions and maintain comprehensive records of inquiries and resolutions, ensuring that all details are reported and escalated properly when necessary.

• **Problem-Solving:** Identify and assess customer needs to achieve satisfaction. Utilize critical thinking to troubleshoot issues effectively and propose solutions.

• **Collaboration:** Work closely with team members and other departments to ensure customer inquiries are addressed promptly and efficiently. Foster a collaborative environment to improve service delivery.

• **Feedback Loop:** Gather and communicate customer feedback to management for continuous improvement of service and processes.

• **Resource Utilization:** Leverage available resources and documentation to provide accurate information and solutions to customers' questions.

• **Training & Development:** Participate in training sessions to stay updated on product knowledge, policies, and customer service techniques.

• **Project Participation:** Assist in strategic planning and various project management initiatives aimed at enhancing customer experience and operational efficiency.

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? *Qualifications and Requirements:**

• **Education:** High school diploma or equivalent required. Additional certifications in customer service or related fields are a plus.

• **Experience:** No prior experience is necessary; however, internships or volunteer roles in customer service are beneficial.

• **Personality Traits:**
• Passionate about customer service and support.
• Driven to deliver results and improve personal and team performance.

• **Soft Skills:**
• Excellent strategic planning and organizational skills to prioritize tasks effectively.
• Strong project management abilities to assist with various initiatives.
• Outstanding communication skills, both verbal and written.
• Ability to work independently and remain self-motivated in a remote environment.

• **Technical Skills:** Basic computer proficiency and familiarity with customer support software or CRM systems is preferred. Must have reliable internet access and a functional workspace conducive to remote work.

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? *Benefits:**

• Competitive hourly wage with opportunities for paid overtime.
• Free food provided during company events and training sessions.
• Comprehensive disability insurance for peace of mind.
? *Working Environment:**At Ameren, we strive for a harmonious workplace characterized by collaboration and respect among all team members. Our remote structure allows for flexibility while fostering a strong sense of community and teamwork that transcends physical boundaries.? *Deadline to Apply:**Applications will be accepted until October 5, 2024. Early submission is encouraged as positions may fill quickly.? *Equal Opportunity Statement:**Ameren is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, age, disability, and veteran status.

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