Remote Health Insurance Customer Service Specialist

• *Job Opportunity Overview**

Are you committed to providing exceptional customer service? A dynamic team is seeking Remote Customer Service Representatives who are passionate about helping individuals navigate health insurance enrollment. If you thrive in a remote environment and want to make a meaningful impact, consider this opportunity...
? *Key Responsibilities**
? Manage inbound and outbound calls with a strong emphasis on customer satisfaction.
? Oversee customer accounts and provide necessary technical support.
? Accurately enter application data and respond to online inquiries via chat.
? Adhere to established procedures and adapt to updates and project changes.
? Showcase effective problem-solving skills along with time and task management.
? Participate in required self-study, training, and assessments while following communication protocols.
? *Requirements**
? Applicants must be at least 18 years old.
? Access to high-speed internet with a minimum of 35 mb/s, along with a dedicated, private workspace.
? A personal laptop or desktop computer is necessary for the training period.
? Commitment to full attendance during the initial 3-week training program.
? Successful completion of a background check and health screening.
? High-speed cable or fiber broadband internet with a hard-wired ethernet connection is essential (mobile and satellite internet is not compatible).
? *Essential Skills**
? Moderate to advanced computer skills and comfort with new technologies.
? Strong verbal and written communication abilities.
? Capability to work independently and stay self-motivated in a home setting.
? A professional demeanor and a strong drive for success.
? *What We Offer**
? Paid training and pathways for career advancement.
? Full-time, seasonal temp-to-permanent employment opportunities.
? Incentives based on performance and attendance.
? The flexibility of working from home.
? A supportive and collaborative team atmosphere.
? Benefits including a 401(k) match and Individual Coverage Health Reimbursement Arrangement (ICHRA).
? Paid time off (PTO).
? *Preferred Experience (not required)**
? Background in customer or technical support roles.
? Understanding of individual/group health insurance or the Affordable Care Act.
? Experience in a call center environment and familiarity with CRM systems.
? Spanish bilingual skills are appreciated but not mandatory.

If you are ready to be part of a team that values your contributions and supports your professional development, consider applying today and begin making a difference from the comfort of your home!

Employment Type: Full-Time

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