Remote Online chat specialist

Employer Industry: Customer Service in the Legal and Regulatory Sector

Why Consider This Job Opportunity...
? Work remotely from the comfort of your home
? Opportunity to build relationships and positively impact customer experiences
? Supportive work environment with an emphasis on professional development
? Engage with a variety of clients and help them navigate their needs
? Consistently achieve established performance standards

What To Expect (Job Responsibilities)
? Answer incoming customer live chats regarding website navigation issues and service questions
? Evaluate customer interactions and escalate issues to the Online Chat Manager when appropriate
? Create relationships with new customers to better understand and meet their needs
? Respond accurately and concisely to customer inquiries and problems
? Provide administrative support to the customer service team and assist with overflow work as needed

What Is Required (Qualifications)
? High school diploma or equivalent
? Experience in customer service
? Strong telephone etiquette
? Familiarity with CRM tools
? Excellent communication skills

How To Stand Out (Preferred Qualifications)
? Ability to manage multiple tasks simultaneously
? Adaptability to different personalities

#CustomerService #RemoteWork #CareerOpportunity #ProfessionalDevelopment #CommunicationSkills

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