Remote Outbound Call Center Agent

Employer Industry: Healthcare Insurance

Why Consider This Job Opportunity...
? Competitive pay up to the maximum amount specified in the job description
? Opportunity for career advancement and growth within the organization
? Remote work opportunity with the flexibility to choose a dedicated work area
? Supportive work environment that values communication and problem-solving skills
? Chance to make a positive impact on members' healthcare experience

What To Expect (Job Responsibilities)
? Meet production, quality, and regulatory expectations
? Review and determine if cases require additional clinical review
? Make outbound calls to providers and members for case information
? Demonstrate proficiency in solving complex problems using available resources
? Set up cases correctly and document required information

What Is Required (Qualifications)
? High School Diploma / GED
? 1+ years of professional experience in an office or healthcare environment
? Prior customer service experience making outbound calls
? Proficiency in using Microsoft Office Products
? Ability to work an eight-hour shift Monday-Friday between 7am-7pm

How To Stand Out (Preferred Qualifications)
? Previous experience working with back office medical platforms and/or authorizations systems
? Experience in the Healthcare Industry, Hospital, Physician's Office, or Medical Clinical setting
? Professional experience in a Clerical or Administrative support related role
? Quick learner of various computer systems or applications

#HealthcareInsurance #RemoteWork #CareerGrowth #CompetitivePay #ProblemSolving

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