REMOTE Real Estate Virtual Assistant | Bookkeeping

As Real Estate Virtual Assistant, you will play a pivotal role in ensuring smooth operation for management o9ice while ensuring satisfaction and retention of our existing tenants and prospects.

Qualifications: ? Strong written and verbal communication skills ? Ability to analyze and resolve customer issues effectively and efficiently ? At least 2 years of Virtual Assistant experience specific to Real Estate ? Comfortable using various property management systems and other Google/Microsoft products ? Must have Bookkeeping experience ? Ability to prioritize tasks and manage time e:ectively to meet service-level agreements ? Ability to adapt to changing processes and procedures in a dynamic work environment ? Knowledge of customer relationship management ? Proficient in AppFolio and Quickbooks

Responsibilities: ? Manage inbound calls and routing to appropriate parties (management, leasing agents, maintenance, including handling and coordinating all maintenance requests) ? Handle ordering materials, coordination between the general contractor and outside subcontractors ? Manage the web-based marketing sources and property photographs to generate leads. ? Guide potential tenants through our current offerings to meet their needs & direct them to appropriate scheduling/application platforms. ? Provide virtual support on scheduling showings and conveying pricing ? Work to resolve tenant issues, troubleshoot problems, and escalate complex cases to higher levels of support as necessary ? Maintain accurate and detailed records of tenant interactions, feedback, and resolutions in the management system ? Start/Stop utility services as needed including handling all utility billing/payments online with LADWP and SOCAL GAS ? Process invoices via management software ? Draft various notices as needed ? Act as a general administrative assistant to help manage tentants, vendors, and inhouse tasks ? General office management (o:ice supply orders, etc) and ownership errands and administrative requests ? Perform market rent research to ensure current pricing is in-line with market ? Locate and research potential new acquisitions ? Manage contact lists ? Calendar and appointment management as needed ? Prepare tasks and reminders for the team and follow up as needed ? Perform monthly bank reconciliations on AppFolio and Quickbooks for all entities ? Ability to reach out/source vendors for procurement, dealing with utility companies, etc.

Job Type: Full-time

Pay: $5.00 - $15.00 per hour

Expected hours: 35 per week

Schedule:
? Monday to Friday

Application Question(s):
? How many years of experience do you have as a Real Estate Virtual Assistant?
? Did you or o do you also handle Bookkeeping? Please tell me more about it.

Work Location: Remote

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