Senior Agent - Customer Service, Dutch Speaker

Description:
? Undertake tasks delegated by Assistant Manager/Manager/Supervisor and Overseas BJ team
? Identify areas for service and procedural improvement and make recommendations
? Participate in team meetings, buzz sessions, provide feedback and ideas
? Escalate queries or unresolved issues as advised
? Handle inquiries/issues from global customers
? Handle complaints and feedback related to websites, products, platforms, and services
? Strong people skills and ability to navigate difficult situations
? Solutions mindset and passion for finding the right solutions for customers
? Excellent time management and ability to multitask
? Excellent command of spoken and written English and Dutch
? Strong customer service skills and highly motivated team-player
? Knowledge of digital asset exchange/trading
? Demonstrated ability to motivate others and achieve results
? Fast typing skills (at least 40 words per minute)
? Basic computer knowledge: MS Office, MS Outlook, Internet Explorer, and other applications like GA
? Call center customer service-related work experience preferred
? Willingness to work on shift rotation
? Diploma from college or above, related to any major

Requirements: ? Excellent command of spoken and written English AND Dutch ? Strong customer service skills, highly motivated team-player ? Knowledge of digital asset exchange/trading ? Demonstrated ability to motivate others and achieve results ? Fast typing skills (at least 40 words per minute) ? Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA ? Call center customer service-related work experience is preferred ? Willing to work on shift rotation ? Diploma from college or above, related to any major

Benefits:
? Work with a world-leading digital asset trading platform
? Opportunity to work with blockchain technology
? Competitive salary and benefits package
? Chance to make innovative achievements that change the world

Apply Job!