Senior Manager-Client Management

Welcome to American Express, where we value our clients and strive to provide exceptional service at every touchpoint. We are currently seeking a highly skilled and experienced Senior Manager to join our Client Management team. As a Senior Manager, you will play a crucial role in driving customer satisfaction and retention by overseeing a team of Client Managers and ensuring the delivery of... top-notch service to our clients. This is an exciting opportunity for a dynamic and strategic leader who is looking to make a significant impact in a fast-paced and innovative environment. If you have a passion for client management and possess the necessary qualifications, we invite you to apply and join our team at American Express.

Manage and oversee a team of Client Managers to ensure the delivery of exceptional service to clients.
Develop and implement strategies to drive customer satisfaction and retention.
Monitor and analyze key metrics to identify areas for improvement and make recommendations for enhancing the client experience.
Collaborate with cross-functional teams to develop and implement initiatives that align with the company's overall goals and objectives.
Conduct regular performance evaluations and provide coaching and feedback to team members to foster their professional growth and development.
Stay updated on industry trends and best practices to continuously improve and innovate our client management processes.
Build and maintain strong relationships with clients to understand their needs and provide personalized solutions.
Act as a point of escalation for any complex or high-priority client issues and ensure timely resolution.
Communicate effectively with stakeholders and senior management to provide updates on team performance and highlight any challenges or opportunities.
Collaborate with other Senior Managers to develop and implement company-wide initiatives and goals.

American Express is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

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