Senior Manager ? Remote Jobs San Antonio

Job Type: Senior Manager
Location: San Antonio
Company: Amazon...

Are you passionate about creating a safe and inclusive online community? Join Twitch?s Customer Trust team to lead the global Vendor Performance team and play a crucial role in ensuring a secure and welcoming environment for creators and users alike. We are looking for a dynamic Senior Manager to oversee the performance of our vendors across Customer Experience and Trust & Safety operations.

Responsibilities: ? Develop and execute the Vendor Performance operational strategy, including documenting best practices for operational success and managing external teams to deliver processes accordingly. ? Collaborate with internal groups and stakeholders to understand workflow requirements, expectations, key performance indicators, and agent skills to design efficient systems for Vendor Performance operations. ? Monitor relevant vendor reporting, identifying opportunities to optimize coverage patterns and maximize resource value. ? Oversee vendor workflow launches, training execution, and escalations routing, tracking progress until resolution. ? Manage the overall performance of operational vendors, including resource allocation, service level agreements, and key performance indicators. ? Identify and address pain points in outsourced operational issues, implementing standardized approaches for maximum impact. ? Effectively communicate feedback, challenges, insights, and roadblocks to relevant stakeholders and cross-functional partners. ? Lead vendor relationship management activities, including preparing documentation for regular business reviews, onboarding/offboarding vendors, and tracking purchase orders related to vendors.

Requirements: ? Bachelor?s degree (B.A. or B.S.) ? 5+ years of vendor management experience ? Operational and stakeholder management experience ? Experience in influencing and driving change within an organization ? Excellent verbal and written communication skills ? Experience working in Customer Experience and/or Trust & Safety organizations ? Experience collaborating with global teams and multinational vendors/BPOs

Perks:
? Medical, Dental, Vision & Disability Insurance
? 401(k)
? Maternity & Parental Leave
? Flexible PTO
? Amazon Employee Discount
? Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)

Join Twitch?s Customer Trust team and be a part of our mission to create a safe and inclusive community for creators and users. Apply now to make a meaningful impact on our global operations and drive positive change in online spaces

Apply Job!