SQL Data Analyst (Customer Success)

THE CHALLENGE

At Eventbrite, we are bringing innovative products and a fresh approach to an industry with entrenched interests and diverse competition. We believe that innovative technology and a customer-centric mindset are key elements to building a successful business and creating world-class customer experiences. In a fast-paced sales environment, it?s critical for our customer leadership team to have visibility and insights regarding leading and lagging performance indicators to drive decision-making. Concurrently, as Eventbrite?s customer base grows and evolves, we need to thoughtfully leverage data to ensure our customer experience grows and evolves with them.
THE TEAM

Partnering daily with Integrity Policy & Operations and Customer Success leadership, this role sits in the Operations & Analytics team. We are responsible for supporting the Customer teams by driving global consistency and excellence via analytical insights and operational rigor.
THE ROLE

The Data Analyst will utilize SQL to identify actionable insights ? both at the strategic and tactical levels - that drive business decisions, regularly presenting to business leaders and executive management. Their work will help optimize decisions by building deliverables that facilitate timely and responsive action, measuring the impact of program changes, and conducting analyses to proactively uncover opportunities for improvement in quality or scale. Also, this analyst will work with stakeholders and internal Operations & Analytics team members to look for opportunities to automate analysis and reporting. To succeed in this role, they must be disciplined, proactive, and curious. The ideal candidate is a business analyst who loves challenges and succeeds at juggling multiple assignments in a fast-paced environment.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas in this case.
YOU WILL
? Translate both strategic and tactical questions into analytics requirements, collect and analyze data using SQL, and organize the findings in a cohesive narrative to drive action
? Deliver recurring analysis, and insights across the Customer Organization
? Develop scalable reporting and dashboards to monitor leading and lagging indicators
? Identify opportunities to improve process, efficiency, profitability, and productivity
? Assist in setting targets for new initiatives and proactive campaigns, tracking ongoing progress
THE SKILLSET
? Required Skills: Minimum 3 years experience with SQL, Excel, and Tableau (or equivalent software)
? Familiarity with integrity operations and customer success metrics
? Proven analytical and quantitative skills with an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses

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