Systems Technical Support Engineer (Emerging Career)

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Job Title: Systems Technical Support Engineer (Emerging Careers): 0-2 years of experience...

Start Date: October - December 2024

Location: Cary HQ Hybrid or Remote

Nice to meet you!

We?re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We?re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

What you?ll do

We?re looking for a Systems Technical Support Engineer who will provide technical support for the installation, configuration and deployment of SAS software running on Java Application Servers.

As a Systems Technical Support Engineer, You will:
? Provide first and second level support for external and internal customers
? Prioritize, diagnose and manage customer reported problems including writing thorough, detailed problem descriptions
? Prepare and review written documentation
? Participate in installations of SAS software which utilize third party application servers
? Record and manage confirmed software bugs
? Provide product feedback to development and marketing
? Build technical relationships with appropriate groups and individuals in development and with third party Java Runtime and application server providers
? Report on and track feature requests and problems with third party vendors
? Provide both formal and informal training to Technical Support staff on various application server topics, and perform other duties as assigne

Required Qualifications
? Bachelor's degree with 0-2 years of relevant experience
? Experience using Windows or UNIX operating system
? Ability to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts with team members
? You?re curious, passionate, authentic and accountable. These are our values and influence everything we do

Preferred Qualifications
? Knowledge of Java.
? Experience writing and debugging script files on Windows and UNIX.

Location
? Cary HQ/Hybrid or Remote

World-Class Benefits

Highlights include...
? Comprehensive medical, prescription, dental and vision plans.
? Medical plan options include...
? PPO with low annual deductible and copays.
? HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
? Onsite Health Care Center (HQ) that?s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
? An industry-leading 401k plan.
? Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
? Volunteer Time Off, parental leave and unlimited paid sick days.
? Generous childcare benefits for all full-time employees.

Diverse and Inclusive

At SAS, it?s not about fitting into our culture ? it?s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it?s essential to who we are. To put it plainly: you are welcome here.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified ?sas.com? email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [email protected]

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