Technical Consultant - Customer Service remotejob remote customerservice

Available in Lincoln, NE or Remote (US)

Think about the time you had the best experience learning a new software tool. What was it? What made that experience so great...

Come make that experience a reality for our customers.

This role requires competency in three critical components. If you have that experience, we want to hear from you.
? Understanding of current and emerging practices in the AEC industry to support customers, whether they are new or experienced with BIM project delivery.
? Deep knowledge of the customer onboarding process, and what it takes for an individual to go from novice to subject matter expert.
? Skill in training and teaching, including both live instruction and developing materials for on-demand learning.

Our work environment offers all of the advantages of a small team where you get to know everyone, while being part of a global organization. These benefits include flexible time-off policies, comprehensive health, dental, vision, and life insurance, company-matched retirement plans, and more. If you're seeking exciting challenges in the AEC (Architecture, Engineering, and Construction) industry, our Technical Consultant position offers this opportunity. Work with us if you want to help make great customer experiences specifically tailored for engineers, detailers, and fabricators who rely on our tools every day.

As a Technical Consultant, we want you to:
? Guide new ALLPLAN customers on their onboarding journey from initial purchase to confident everyday use.
? Develop and maintain learning content to support new and existing customers.
? Leverage your knowledge with CAD and BIM software applications to understand customer needs and product requirements.
? Develop customer relationships to advise organizations on deriving value from BIM software and project delivery.

At ALLPLAN, we are dedicated to building and retaining a diverse workforce. We take pride in being an equal opportunity employer, ensuring our decisions are made without any bias towards race, color, religion, creed, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Summary: The Technical Consultant - Customer Onboarding role at ALLPLAN is an exciting opportunity for individuals with experience in the AEC industry and a passion for teaching and training. This role involves guiding new customers through the onboarding process, developing learning materials, and leveraging knowledge of CAD and BIM software to understand customer needs. The ideal candidate will also have strong customer relationship skills and a dedication to diversity and inclusion. Join our global organization and be a part of creating great customer experiences in the AEC industry. #TechnicalConsultant #CustomerOnboarding #AECindustry #CAD #BIM #training #diversityandinclusion

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