Teleperformance Customer Service Representative - Remote Jobs

Teleperformance is seeking dedicated individuals to join our remote customer service team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a remote position, allowing you to work from the comfort of your own home while assisting customers with their inquiries, troubleshooting issues, and ensuring a positive customer experience.
Qualifications
We're looking for fearless people - people who are inspired to deliver only the best in all that we do
Ability to work remotely in a virtual team environment
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Logical problem-solving skills
Ability to navigate Windows operating systems
Organization and work prioritization skills
Minimum subscribed download rate equal or exceeds 12.0 Mbps
Minimum subscribed upload rate equal or exceeds 3.0 Mbps
ISP... must have no packet loss and ping under 50ms
Proof of internet speed required
Benefits
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Responsibilities
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment
You will have the chance to interact with people from all walks of life, and no two days will be the same
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required

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