UPS Customer Support Remote Jobs

UPS is seeking dedicated and customer-oriented individuals for remote customer support roles. As a UPS Customer Support Representative, you will provide top-tier service to UPS customers, assisting with inquiries, tracking shipments, resolving issues, and ensuring that customers have a positive experience. This role offers flexibility and the opportunity to work from home while contributing to UPS?s commitment to service excellence.

Key Responsibilities:

Respond to customer inquiries via phone, chat, or email
Track packages, resolve issues, and provide real-time updates
Offer troubleshooting assistance for shipment and tracking-related problems
Process customer requests for changes or cancellations
Maintain accurate records of customer interactions in the system
Collaborate with other UPS teams to ensure efficient service delivery

Qualifications:

High school diploma or equivalent (some college preferred)
1-2 years of customer service experience, preferably in a remote setting
Strong communication skills, both written and verbal
Excellent problem-solving abilities
Ability to work independently and manage multiple tasks simultaneously
Proficient in using computer systems and software applications
Previous experience with UPS or shipping-related services is a plus

Preferred Skills:

Bilingual (English/Spanish) is a plus
Experience in remote work environments
Knowledge of UPS systems and tracking processes

Work Environment:

Remote position, with flexible work hours
Competitive pay and benefits package
Training provided to ensure you have the tools and knowledge to succeed

Why UPS? UPS offers a dynamic and supportive work environment, competitive pay, and opportunities for career growth. We pride ourselves on offering a diverse and inclusive workplace where employees can thrive. As a remote team member, you?ll enjoy the flexibility to work from home while making a meaningful impact on our global customer base.

How to Apply: Interested candidates can apply through the UPS Careers portal. Submit your resume and a brief cover letter outlining your experience and why you're a great fit for the role.

Join UPS, and be part of a team that?s committed to delivering exceptional customer experiences worldwide!