Web Chat Assistant - Remote Work

? *Job Title**: Web Chat Assistant - Remote Work? *Company**: PVH? *Location**: San Francisco, California, US...? *Job Type**: Part-Time? *Seniority**: Associate Level? *Years of Experience**: 3? *Company Overview**:PVH is a global leader in branded lifestyle apparel, with a diverse portfolio of iconic brands. Our mission is to elevate the personal and professional lives of our employees while making a positive impact on the communities we serve. We seek a Web Chat Assistant who embodies our commitment to collaboration, innovation, and excellence.? *Job Summary**:As a Web Chat Assistant at PVH, you will be the first point of contact for our customers via our online chat platform. Your role will involve addressing queries, resolving issues, and ensuring a seamless experience for our clients. This is a part-time position that offers the flexibility of remote work while contributing to a positive online presence for our brand.? *Key Responsibilities**:
• Respond promptly and professionally to customer inquiries received through the web chat platform.
• Identify and resolve customer issues efficiently while ensuring a high level of satisfaction.
• Engage and communicate with customers in a friendly and approachable manner, providing guidance and support on products, services, and policies.
• Document customer interactions accurately in our CRM system, ensuring all relevant information is captured for future reference.
• Collaborate with team members to share insights, best practices, and feedback on common customer queries and concerns, contributing towards improved service delivery.
• Assist in the development of FAQs, templates, and knowledge-base articles to enhance the efficiency of customer interactions.
• Monitor chat queues and prioritize customer interactions based on urgency and complexity.
• Participate in training and team meetings to continuously develop your skills and contribute to team success.
• Adhere to all company policies and procedures while maintaining confidentiality and professionalism.
? *Requirements**:
• Minimum of 3 years of experience in a customer service role, preferably in a chat support environment.
• High school diploma or equivalent; additional educational qualifications in communications, business, or a related field are preferred.
• **Personality Traits**:
• **Resilient**: Ability to handle challenging situations and customer complaints with a positive attitude.
• **Driven**: Self-motivated with a strong desire to succeed and provide exceptional customer service.
• **Soft Skills**:
• **Communication**: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• **Teamwork**: A collaborative mindset, with experience working in team settings and supporting colleagues to achieve shared goals.
• Proficiency in using chat software, CRM tools, and other digital communication platforms.
• Ability to manage time effectively and juggle multiple inquiries while maintaining accuracy and quality of responses.
• A strong understanding of customer service best practices and a passion for enhancing customer experiences.
? *Benefits**:
• Vision insurance to support your eye health and wellbeing.
• Company transportation assistance to help you commute efficiently.
• Visa sponsorship opportunities for eligible candidates who wish to grow their careers with PVH.
? *Working Environment**:At PVH, we strive to create a harmonious workplace where collaboration and respect prevail. We believe that a supportive and inclusive environment allows our teams to thrive and achieve their best work.? *Application Deadline**:Please submit your application by **September 24, 2024**.? *Equal Opportunity Statement**:PVH is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applications from individuals of all backgrounds and experiences.

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