Web Chat Associate - Remote Work

Job Description:

Aetna, a leading healthcare company, is seeking a Web Chat Associate to join our team in Dallas, Texas. This is a part-time remote position at the Associate level, requiring a minimum of 3 years of experience in customer service or a related field. As a Web Chat Associate, you will be responsible for providing exceptional customer service through online chat... support.

Responsibilities:
• Respond to customer inquiries and provide assistance through web chat
• Resolve customer issues in a timely and professional manner
• Maintain a high level of customer satisfaction and retention
• Collaborate with team members to ensure a seamless customer experience
• Utilize company resources and systems to accurately assist customers
• Meet and exceed performance metrics and goals set by the company

Requirements:
• Strong communication skills and the ability to multitask
• Driven and resilient personality traits
• Adaptability and people management skills
• Proficiency in using online chat platforms and customer service software
• Ability to work independently and as part of a team
• High school diploma or equivalent required, Bachelor's degree preferred

Benefits:
• Medical coverage
• Profit sharing
• Company-provided equipment for remote work

Working Environment:
Join a company that pioneers change and sets industry benchmarks. At Aetna, you will have the opportunity to make a difference in the lives of our customers and contribute to our mission of improving healthcare outcomes.

Deadline to Apply: September 8, 2024

Equal Opportunity Statement:
Aetna is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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