Work from Home Customer Service Representative in Puerto Rico

As a contractor with Omni, you'll interact with customers primarily through inbound phone calls and possibly chat or email, assisting them with all their needs. We prioritize providing excellent customer service and empowering our contractors to succeed in their roles.

Schedule...

Flexible work schedule options available

Majority of work hours are during weekdays and daytime

Opportunity to create a work schedule that works best for you

Earnings & Revenue:

Contract earnings $12 per hour

Pay is determined by your phone call status when assisting customers

Additional incentives available based on client and performance metrics.

Required Skills for Successful Contractors:

Exceptional written and verbal communication skills

Proven track record in customer service and delivering outstanding customer care

Keen attention to detail with strong problem-solving skills

Friendly, empathetic tone, and professional demeanor

Self-motivated, proactive, and resourceful mindset

Proficient in using technology, including computer applications and software.

Important Information

Technology & Equipment Requirements:

Quiet and secure work environment during working hours

Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)

Wired USB headset with microphone for clear communication

High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity

Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)

Valid and up-to-date antivirus software installed

Smart phone, Android tablet or iPad is required for program work, along with an authentication app.

Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)

Work Environment Requirements:

Quiet, uninterrupted space

Organized desk area

AF 9/22

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