Call Center Manager - Live Chat Support

Description:
? We are looking for an experienced and dynamic Call Center Manager / Live Chat Support specialist to oversee our customer service operations remotely.
? In this role, you will be responsible for managing a team of customer service representatives while ensuring high levels of customer satisfaction through effective communication and problem resolution.
? You will implement strategies to improve call handling efficiency, oversee live chat interactions, and develop training programs for the team.
? An ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service.
? If you thrive in a fast-paced environment and have a proven track record in managing customer support teams, we want to hear from you!
? Supervise and manage the daily operations of the call center and live chat support team.
? Ensure team members are trained to provide outstanding customer service and resolve inquiries effectively.
? Develop and implement... operational strategies to improve efficiency and response times.
? Monitor call center metrics and analyze performance to enhance service delivery.
? Handle escalated customer complaints and feedback with professionalism and empathy.
? Prepare regular reports on team performance and customer satisfaction.
? Foster a positive team culture that prioritizes collaboration and high morale.

Requirements: ? Bachelor's degree in Business Administration, Communications, or a related field. ? Proven experience as a Call Center Manager or in a similar leadership role. ? Strong understanding of call center operations and customer support best practices. ? Excellent communication, interpersonal, and leadership skills. ? Ability to analyze metrics and utilize data to drive performance improvements. ? Experience with CRM software and call center technology. ? Strong problem-solving abilities and adaptability. ? Previous experience in an educational environment is a plus. ? 3+ years savings/checkings account is a MUST

Benefits

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