Live Chat Support Specialist (Work from Home)

Location: Remote (USA Only)

Job Type: Full-time/Part-time

We are looking for a motivated and customer-oriented Live Chat Support Specialist to join our team. The ideal candidate will be responsible for providing real-time support and assistance to our customers via live chat, ensuring their questions and concerns are addressed promptly and effectively.

Duties:
• Respond promptly and professionally to customer inquiries via live chat.
• Provide accurate information regarding products, services, and policies.
• Address customer concerns and resolve issues efficiently and effectively.
• Diagnose and troubleshoot customer issues using provided tools and resources.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions.
• Document frequently asked questions and common issues to help improve... the knowledge base.
• Strive to exceed customer expectations and maintain a positive customer experience.
• Collect and relay customer feedback to help improve products and services.
• Collaborate with other team members to ensure consistent and high-quality customer support.

Qualifications:
• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Proven experience in a customer support role, preferably in a chat or online support environment.
• Excellent written communication skills with a focus on grammar and clarity.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Ability to multitask and manage multiple chats simultaneously.
• Familiarity with customer support software and CRM systems.
• A friendly and empathetic demeanor with a passion for helping others.
• Ability to work flexible hours, including evenings, weekends, and holidays if required.

Perks:
• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for career growth and advancement.
• Employee discount on company products/services.
• Friendly and supportive work environment.

How to Apply: To apply, please click on this Apply to insert your contact details. You will be contacted as soon as possible.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Apply now and let's make magic together