Remote Web Chat Specialist

? *Job Title:** Remote Web Chat Specialist
? *Company:** ADP
? *Location:** Washington, D.C. (Remote...
? *Job Type:** Part-Time
? *Seniority Level:** Associate Level
? *Experience Required:** 3 Years
? *Job Description:**

ADP is looking for a dedicated, enthusiastic, and adaptable Remote Web Chat Specialist to join our dynamic team. As a key member of our customer service support staff, you will play a vital role in enhancing the customer experience by providing timely and accurate information to our clients. This position is ideal for passionate individuals who thrive in a collaborative environment and possess excellent decision-making skills. ? *Responsibilities:**

• **Customer Support:** Serve as the primary point of contact for customers via web chat, addressing inquiries, providing solutions, and resolving issues in a professional and timely manner.

• **Product Knowledge:** Develop and maintain a comprehensive understanding of ADP?s payroll and HR services to provide accurate information and assistance to clients.

• **Problem-Solving:** Utilize critical thinking and decision-making skills to assess client needs effectively and suggest the most appropriate solutions.

• **Documentation:** Maintain accurate records of customer interactions, inquiries, and feedback to assist in continuous improvement efforts and retain a high level of service quality.

• **Collaboration:** Work closely with other team members and departments to ensure seamless communication and resolution of customer issues.

• **Adaptability:** Adjust to varying workloads and different customer demands efficiently, demonstrating flexibility in a fast-paced environment.

• **Continuous Improvement:** Proactively identify areas for enhancement in service processes and suggest improvements to team leads or management.

• **Community Engagement:** Participate in ADP?s corporate social responsibility initiatives, sharing our commitment to give back to the community through volunteer work and other charitable efforts.
? *Requirements:**

• **Experience:** Minimum of 3 years in a customer service role, preferably within a remote setting, showcasing strong organizational and multitasking abilities.

• **Personality Traits:**
• **Adaptable:** Must embrace change and be open to new ideas and methods.
• **Passionate:** Demonstrated commitment to providing exceptional customer service and fostering positive client relationships.

• **Soft Skills:**
• **Decision-Making:** Strong ability to analyze situations and make informed decisions quickly.
• **Teamwork:** Excellent collaborative skills to work effectively alongside peers in a virtual environment.

• **Communication Skills:** Exceptional written communication skills, with the ability to convey complex information clearly and concisely.

• **Technical Proficiency:** Experience with chat support software, CRM systems, and basic computer applications. Familiarity with payroll or HR processes is a plus.

• **Availability:** Flexibility to work part-time hours, including evenings or weekends as necessary, to meet customer demands.
? *Benefits:**
• Paid overtime
• Free accommodation for business-related events or travel
• Joining bonus upon successful completion of onboarding
? *Working Environment:**ADP values giving back to the community through various corporate social responsibility initiatives. You will have the opportunity to engage in volunteer work and participate in programs that inspire positive change.? *Deadline to Apply:** October 5, 2024? *Equal Opportunity Statement:**ADP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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